FIXIT

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** '''I'm locked out.'''  First try getting help from Fred Desk.  If desk is closed, this is an emergency, so call FIXIT.  
** '''I'm locked out.'''  First try getting help from Fred Desk.  If desk is closed, this is an emergency, so call FIXIT.  
** '''My room sink is leaky, clogged, etc.'''  This is an emergency, so call FIXIT.
** '''My room sink is leaky, clogged, etc.'''  This is an emergency, so call FIXIT.
 +
** '''My room doesn't have electric power.'''  This is an emergency, so call FIXIT.
** '''My ceiling light is broken.'''  Submit an Atlas request.
** '''My ceiling light is broken.'''  Submit an Atlas request.
-
** '''My room doesn't have electric power.'''  Submit an Atlas request.
 
** '''My window shade or screen is missing or broken.'''  Submit an Atlas request.
** '''My window shade or screen is missing or broken.'''  Submit an Atlas request.
** '''My radiator is dysfunctional.'''  Submit an Atlas request.
** '''My radiator is dysfunctional.'''  Submit an Atlas request.

Revision as of 14:51, 18 May 2017

Why this matters

Sometimes you will find a facilities issue that you can't/shouldn't resolve yourself. FIXIT and MIT Facilities exists to help you.

Flow chart

Examples:

  • Personal issues
    • I'm locked out. First try getting help from Fred Desk. If desk is closed, this is an emergency, so call FIXIT.
    • My room sink is leaky, clogged, etc. This is an emergency, so call FIXIT.
    • My room doesn't have electric power. This is an emergency, so call FIXIT.
    • My ceiling light is broken. Submit an Atlas request.
    • My window shade or screen is missing or broken. Submit an Atlas request.
    • My radiator is dysfunctional. Submit an Atlas request.
    • My institute furniture is missing or broken. Submit an Atlas request.
    • I have persistent pests in my room. Submit an Atlas request.
  • Communal issues
    • The laundry room is flooding. This is an emergency, so call FIXIT.
    • A lounge or kitchen window is broken. If it's letting in cold air or there's glass on the floor, this is an emergency, so call FIXIT. Otherwise submit an Atlas request.
    • A bathroom light is broken. Submit an Atlas request.
    • A kitchen sink is clogged. Submit an Atlas request.
    • An oven or stove is broken. Submit an Atlas request.

About FIXIT

Simply put – FIXIT is an MIT (only) campus telephone phone extension: FIXIT, 3-4948, 617-253-4948. This extension is the facilities operation/customer service/dispatch office, with an operator on call 24 hours a day, 7 days a week, including holidays. FIXIT is used by all members of the MIT community to report maintenance and cleaning requests. FIXIT can also help if you are locked out of a classroom, office, or dorm room.

During business hours (Mon-Fri 8am to 4pm), all calls from dormitory residents placed to FIXIT are transferred to the House Manager of the particular dormitory from which the request is coming from. The house manager and maintenance/cleaning staff in each dorm receive the call and respond to hopefully repair and resolve the service request.

Off hours (4pm to 8am, plus weekends and holidays), all calls from dormitory residents placed to FIXIT are transferred to the housing office Night Watch division. The incoming calls are then dispatched via two-way radio communication. All service staff on campus (Facilities, Campus Activities, Parking, Housing, Building Services, and Night Watch) are hailed over these radios using a series of Unit #’s. The radio call sign for the Housing office is Unit 12.

So when placing a call to FIXIT during business hours or off hours, it is not uncommon to ask the operator for “Housing” or “Unit 12”. When doing this to report a dorm related issue, your call will be immediately transferred to the proper department, and you won’t have to repeat yourself.

FIXIT (617-253-4948) is the main phone number for all facilities-related requests. But for dorm issues, you can also call 3-1500 (617-253-1500) to reach the Housing Office or Unit 12 switchboard operator directly.

How to create a Work Order on Atlas

0) Go to atlas.mit.edu (MIT log-in or certificates required).

1) Select "Service Requests"

2) Select "Create Request"

Atlas request page 1.PNG

3) Select "Repairs"

Atlas request page 2.PNG

Items in blue squares are potentially useful, but should be avoided. There is a pest option within "Repairs", and the "Pest Control" may be for more serious requests. Calling MIT Police more be more useful than submitting a "Security" request. If you're locked out of your room, call FIXIT instead of submitting a "Locks" request.

4) Select "residence" as building type. Choose the correct section of EC that the problem is in. Put down the room number of the repair issue. (if you're unsure because it is in the kitchen or bathroom, put down your own room number.)

Atlas request page 3.PNG

5) Select type of repair (there are dozens of options.) Type a concise description and include more info in the paragraph section.

Atlas request page 4.PNG

6) Include your location (room number like Wa612, M603, etc.), phone, and email. Add your hall email as a cc if the issue is in a communal area (so that other people know there is a problem and it was already reported.)

7) Press submit, you'll get a confirmation email that the request was sent. You will get an email when the work order is closed.

Atlas request page 5.PNG

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