FIXIT

From ECWiki

Revision as of 14:39, 18 May 2017

Why this matters

Sometimes you will find a facilities issue that you can't/shouldn't resolve yourself. FIXIT and MIT Facilities exists to help you.

Examples:

• Personal issues
  • I'm locked out. First try getting help from Fred Desk. If desk is closed, this is an emergency, so call FIXIT.
  • My room sink is leaky, clogged, etc. This is an emergency, so call FIXIT.
  • My ceiling light is broken. Submit an Atlas request.
  • My room doesn't have electric power. Submit an Atlas request.
  • My window shade or screen is missing or broken. Submit an Atlas request.
  • My radiator is dysfunctional. Submit an Atlas request.
  • My institute furniture is missing or broken. Submit an Atlas request.
  • I have persistent pests in my room. Submit an Atlas request.

• Communal issues
  • The laundry room is flooding. This is an emergency, so call FIXIT.
  • A lounge or kitchen window is broken. If it's letting in cold air or there's glass on the floor, this is an emergency, so call FIXIT. Otherwise submit an Atlas request.
  • A bathroom light is broken. Submit an Atlas request.
  • A kitchen sink is clogged. Submit an Atlas request.
  • An oven or stove is broken. Submit an Atlas request.

How to Call

Business hours (8a-4p, M-F) --> __

After hours (4p-8a, M-F, all weekends and holidays) --> __

Ask for "housing" or "unit 12" to get directed to the appropriate line.

How to create a Work Order on Atlas

0) Go to atlas.mit.edu (MIT log-in or certificates required).

1) Select "Service Requests"

2) Select "Create Request"

3) Select "Repairs"

Items in blue squares are potentially useful, but should be avoided. There is a pest option within "Repairs", and the "Pest Control" may be for more serious requests. Calling MIT Police more be more useful than submitting a "Security" request. If you're locked out of your room, call FIXIT instead of submitting a "Locks" request.

4) Select "residence" as building type. Choose the correct section of EC that the problem is in. Put down the room number of the repair issue. (if you're unsure because it is in the kitchen or bathroom, put down your own room number.)

5) Select type of repair (there are dozens of options.) Type a concise description and include more info in the paragraph section.

6) Include your location (room number like Wa612, M603, etc.), phone, and email. Add your hall email as a cc if the issue is in a communal area (so that other people know there is a problem and it was already reported.)

7) Press submit, you'll get a confirmation email that the request was sent. You will get an email when the work order is closed.